Book Assessment

Privacy Policy

1. What Information We Collect

We may collect the following personal data when you interact with us through our website, forms, classes, or services:

  • Full Name

  • Contact Information (Phone Number, Email Address)

  • Child’s Name and Age (if registering on behalf of a minor)

  • Emergency Contact Details

  • Health or Medical Information (for safety during classes)

  • Payment or Billing Information

  • Feedback, Enquiries, or Testimonials

  • IP Address or device/browser information (for website analytics)

2. How We Use Your Data

We use your personal data to:

  • Register and manage your class enrolment

  • Recommend suitable swim programs

  • Communicate schedules, assessments, or updates

  • Improve our programs, safety protocols, and customer experience

  • Respond to enquiries or support requests

  • Process payments and provide receipts

  • Share newsletters, promotions, or updates (with your consent)

3. Disclosure of Information

We will not sell, rent, or trade your personal information. However, we may disclose your data:

  • To authorized staff or coaches strictly for program delivery

  • To third-party service providers (e.g., payment gateways, email platforms) under confidentiality

  • If required by law or governmental request

4. Your Rights

Under PDPA, you have the right to:

  • Access your personal data

  • Correct inaccurate or outdated information

  • Withdraw consent for processing (subject to legal or contractual obligations)

  • Request deletion of your data (where applicable)

To exercise your rights, please contact us at [insert email address].

5. Data Security

We take reasonable precautions to protect your data:

  • Secure servers and encrypted platforms

  • Limited access by authorized personnel only

  • Regular review of data handling practices

6. Retention of Data

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Cookies & Website Analytics

Our website may use cookies or third-party analytics tools to:

  • Enhance user experience

  • Track usage patterns

  • Improve our website’s performance

You can modify your browser settings to decline cookies if you prefer.

8. Third-Party Links

Our website may contain links to other websites. This policy only applies to Aquasplash. We are not responsible for the privacy practices of external sites.

9. Changes to this Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Aquasplash Academy Sdn. Bhd.
📧 Email: [info@aquasplash.com.my]
📞 Phone: [Insert Phone Number]
📍 Address: [Insert Full Address]