FAQ
Frequently Asked Questions
Could you please advice me on how to register for swimming classes?
To register, please contact us via WhatsApp at the number corresponding to your preferred location:
- Klang: +60 19-211 9606
- Shah Alam: +60 16-921 1786
- Puchong: +60 10-211 3705
Could you kindly advise on the appropriate age for children to commence swimming lessons?
Children as young as three years old are welcome to begin their swimming journey with us.
Is prior swimming experience required for students to enroll?
Prior swimming experience is not necessary, as our programs are thoughtfully structured to support complete beginners and those at more advanced levels.
Is an assessment required prior to enrollment?
Indeed, all new students must complete an assessment to determine their appropriate placement according to their skill level.
What is the student-to-instructor ration in each class?
The class size for the Basic level is limited to a maximum of 5 students, while the Advanced level accommodates a maximum of 6 students.
Are classes grouped by age or skill level?
Grouping is determined by the individual’s swimming ability, rather than their age.
How are classes affected by rainy weather conditions?
In the case of light rain, classes will proceed as scheduled. For heavy rain, we will notify parents via WhatsApp 30 minutes prior to the class. Any cancelled classes will be rescheduled accordingly.
Can a missed class be rescheduled or replaced?
A missed class may be rescheduled provided the absence meets the following criteria:
- Illness: A medical certificate is required.
- Emergency: Advance notification with a valid reason is necessary.
- Vacation: Kindly inform us at least one week in advance.
What is the process for obtaining the class schedule or requiesting a change?
The class schedule will be provided via WhatsApp. Should you require a change in timing, kindly inform the administration at least two days in advance.
How do you accomodate children who are afraid of water?
Children with a pronounced fear of water may find private lessons to be more beneficial at first. This will be carefully evaluated during the assessment.
Can parents remain on-site while the class is in session?
Parents are welcome to remain on-site and observe the class.
How long does it generally take acquire swimming skills?
The rate of progress dif ers for each individual; however, on average, it takes about two months to complete each level.
Could you please provide details on the various swim levels?
Our program is designed with the following structured levels:
- Active Start (Wigler)
- Fundamental (Splasher)
- Learn to Train (Kicker)
- Train to Train (Improver)
- Train to Compete (Traveller)
- Train to Win (Challenger)
What is the process for tracking my child's progress throughout the program?
Progress is recorded in our internal system, Aquasplash UDIO, and parents will receive regular updates.
Can a child with prior experience be placed in a more advances level?
Children with prior experience may be placed in a more advanced level, subject to the results of an initial assessment.
What are the fees for enrolling in the swimming program?
Swimming Fees
Please refer to the fee structure according to your selected venue:
Amigo Clubhouse (Puchong)
- Group (4x/month): RM178.20 (member), RM237.60 (non-member)
- Group (8x/month): RM302.40 (member), RM324.00 (non-member)
- Private (1-on-1): RM445.80 (member), RM594.00 (non-member)
- Private (2-on-1): RM259.00 (member), RM345.00 (non-member)
- Pre-Competitive (4x/month, 90 mins): RM239.00 (member), RM259.00 (non-member)
Botanic Resort Club (Klang)
- Group: RM172.80 (member), RM216.00 (non-member)
- Competitive: RM172.80 (member), RM216.00 (non-member)
- Private (1-on-1): RM518.40 (member), RM583.20 (non-member)
- Private (2-on-1): RM259.20 (member), RM291.60 (non-member)
Glenmarie Golf & Country Club (Shah Alam)
- Kindy (3-6 y/o): RM216.00 (member), RM226.80 (non-member)
- 7 & Above (4x/month): RM216.00 (member), RM226.80 (non-member)
- 7 & Above (8x/month): RM302.40 (member), RM324.00 (non-member)
- Private (1-on-1): RM604.80 (member), RM626.40 (non-member)
- Private (2-on-1): RM302.40 (member), RM313.20 (non-member)
- Pre-Competitive (12x/month, 90 mins): RM226.80 (member), RM248.40 (non-member) Registration Fee: RM150 (includes T-shirt and swim cap)
How can I complete the payment for the swimming classes?
Payment can be completed either through online bank transfer or by making a direct payment at the clubhouse.
What is the deadline for submitting payment?
Payment of fees is required before the commencement of the second week of classes each month.
Do you offer any discounts for siblings enrolled in the classes?
A 5% discount is available for the third and fourth child enrolled in the classes
Are missed classes eligible for a reund?
The monthly fees are fixed and non-refundable. Missed classes may be rescheduled at a later date as a replacement.
What are the swimming classes conducted?
- Klang: Botanic Resort Club
- Shah Alam: Glenmarie Golf & Country Club
- Puchong: Amigo Clubhouse, 16 Sierra
Do you provide changing rooms and shower facilities for students?
We ensure that clean and comfortable changing and shower facilities are available for all participants.
Are parking facilities provided at the clubhouse?
Free parking is provided in close proximity to the clubhouses.
Could you kindly specify whether the pools are indoor or outdoor?
All of our swimming pools are outdoor facilities.
Could you please specify whether the pools are chlorinated or saltwater?
For hygiene and safety purposes, all of our pools are chlorinated.
Who are the instructors leading the swimming classes?
All coaches are certified and experienced, holding qualifications such as Bronze Medallion and Life Saving.
Are children with conditions such as asthma, ADHD, or autism eligible to join the class?
Children with asthma, ADHD, or autism are welcome to participate in our program. We highly recommend an assessment prior to enrollment to ensure appropriate placement, and private lessons are often better suited to support students with special needs.
What equipment is required for students in the swimming classes?
Students are required to bring basic swimming equipment, including goggles and a kickboard.
Will students be awarded a certificate upon completion of the program?
Students will be awarded a certificate upon completing the Learn to Swim level of the program.
Are there opportunities for students to participate in swim competitions?
We organize an annual swimming competition and actively encourage all students to join.
Have any incidents occured during swimming sessions?
The safety and well-being of our students is our top priority. While we take every precaution to prevent incidents, our coaches are trained in first aid and emergency procedures to handle any situation that may arise. We continuously maintain high safety standards to ensure a safe swimming environment for all student.
Is it necessary to become a member of the clubhouse before enrolling in the swimming classes?
It is not necessary to become a member of the clubhouse before enrolling in the swimming classes. However, members do enjoy a discount on the class fees.